Trevor Harrison
Email: trevor@trevor-harrison.com

Making and defending claims can be a time-consuming business, especially where multiple parties are involved or where complex issues of causation or liability are raised.

It often makes sense to contract out some or all claims handling and dispute management, leaving the business free to concentrate on core revenue-generating activities.

Disputes with suppliers or customers, cargo claims, charterparty disputes, bunker claims, unpaid bills and most other similar problems can nearly always be successfully contracted out. It is rarely cost-effective for businesses to maintain sufficient expertise and specialised resources in-house to handle all of these all of the time.

The claims and dispute management service is tailored precisely to your needs; it can be the first point of reference for all claims or it can be available only when needed to handle large or complex disputes. For the greatest level of benefit, levels of authority for settling claims and reporting can be agreed, but control at any level can equally remain with you.

For the most serious cases or where court action is required, it may be necessary to engage solicitors or overseas lawyers; in these circumstances the claims management service acts as an intermediary, helping to streamline the process and control costs.

The claims management service is available on a number of bases including flat-rate fee, time-based fee, retainer and percentatge.